Creating peace for practice owners.
Medical Insurance Billing & Revenue Cycle Managementwith a whole practice perspective.
Mental Health • Chiropractic • Acupuncture • Massage Therapy
A thriving practice should not require you to carry the revenue cycle alone. Yet when claims stall, payer rules shift and no one can tell you clearly what happens next, the uncertainty follows you home.
What practice owners are carrying
You care for patients, lead your team and hold the weight of a practice—while unpaid claims, recurring denials and unanswered questions quietly drain your time, energy and financial stability.
Unpaid, underpaid and aging claims quietly stack up while the money needed to support your practice remains somewhere in the payer system.
Rejections, appeals and unanswered follow up pull time from the people who should be leading the practice and caring for patients.
Changing requirements, unclear benefits and inconsistent answers leave you wondering what is correct—and what may have been missed.
A report can show a balance without telling you what is stuck, who owns the next step or whether anyone is following the trail.
Coverage surprises, delayed statements and unclear responsibility can create friction in relationships you have worked hard to build.
The constant checking, remembering and wondering asks more of your mind and body long after the clinical work is done—while financial uncertainty quietly limits what the practice can become.
You should not have to become your own billing department to protect the practice you built.
Serenity brings visibility, accountability and steady stewardship to the financial life of your practice—so you can understand what is happening, know what comes next and return your attention to the people and purpose at the heart of your work and life.
See what steady support can changeThe Serenity promise
It comes from knowing the truth—and knowing what happens next.
Medical insurance billing is fluid. Payer rules change. Every practice carries its own complexities. Serenity builds trust by asking the questions, following the trail, communicating honestly and finding the next workable path.
We do not promise to know everything. We promise to find out.
What steadiness sets in motion
When the financial rhythm of your practice becomes clear and steady, something larger opens: the work feels lighter, your attention returns to what matters, and your life has room to breathe again. Serenity's commitment is to help create that peace in the present—and the freedom to shape a life that feels wholly your own.
Three clear levels of support
Your practice deserves support that fits how much of the revenue cycle you want to hand off. Every package includes the core insurance billing workflow;
verification and patient balance management are added only when they belong in your scope. Serenity specializes in supporting mental health, chiropractic, acupuncture and massage therapy practices.
Focused management of the insurance revenue cycle.
Insurance billing with a clear verification workflow before service.
Insurance billing and verification, with defined balance management limited to insurance patients.Patients who pay at the time of service are excluded.
Thoughtful quoting
Ongoing services are quoted after a practice assessment. Your proposal clearly documents the selected package, percentage, minimum monthly service fee, onboarding needs, assumptions and billing start date before active work begins.
See if we're alignedVisibility without vigilance
You should understand what is happening in your own revenue cycle without having to watch over the person responsible for it. Trust is earned through communication, consistency, organization and accountability.
Established payer experience
Additional expertise
Revenue Recovery
Separately scoped recovery for inherited insurance accounts receivable, generally aged 90 days or more or claims requiring substantial inherited corrective work.
Practice systems
Comprehensive support for solo Jane App practices and practices with multiple providers, including transition, implementation, optimization and training by scope.
Serenity Billing is independent and does not imply endorsement by or affiliation with Jane App unless formally established.
The Serenity Standard
We do not promise to know everything. We promise to find out, explain what is happening and identify the next workable step.
Serenity takes responsibility for work within its control while preserving clear, respectful roles for the practice, payer and patient.
Serenity works within the agreed scope with consistency, keeps the revenue cycle moving and follows meaningful issues through to a clear next step.
Meaningful issues are surfaced, questions are answered and monthly reporting keeps the practice informed without requiring constant supervision.
Boutique by design
Serenity is intentionally built for a thoughtful number of mental health, chiropractic, acupuncture and massage therapy practices. Fit is not about perfection; it comes from each of us bringing our part, communicating openly and building something steady together.
The strongest partnerships are reciprocal: expectations are named, accountability is mutual and each person follows through on what belongs to them.
For Serenity, the clearest signs of alignment are:
A clear beginning
We look at your practice, systems, payer mix, workflow, volume and the level of support you need.
Your package, responsibilities, pricing, onboarding needs and billing start date are documented before active work begins.
Access and workflows are established using individual authorization, minimum necessary access and approved secure channels.
Billing is managed within scope, significant issues are surfaced and a concise monthly snapshot keeps you informed.
The reason beneath the work
Your practice should support the life you are building—not quietly take it over. Freedom can look like being fully present with the people you serve, stepping outside before the day is gone, or having time for family, rest and the parts of you that exist beyond work. Serenity brings steadiness to the financial life of your practice so you can carry less of it—and have more room for the life that matters to you.
Meet the owner
Taleah David Owner + Medical Billing Specialist
I built Serenity to be the kind of support I believe practice owners deserve: honest, steady, capable—and deeply human.
I know your practice is not “just a business.” It is your calling, your livelihood and a life you have worked hard to build. It is also where people come to feel seen, supported and cared for. I carry that responsibility into every decision, every detail and every part of the work I do for you.
What I want you to feel is simple: you are not carrying billing alone. I will tell you the truth, follow the thread, keep showing up and care about the details because they affect something much bigger than a claim.
Stability creates freedom.
Common questions
Trust begins with a shared understanding of scope, responsibilities and what happens next.
Serenity specializes in medical insurance billing for mental health, chiropractic, acupuncture and massage therapy practices. Fit also depends on your systems, payer mix, volume, workflows and the level of support you need.
No. Payer decisions, plan terms, patient information, documentation, coding and other factors affect reimbursement. Serenity provides careful billing and verification work, honest communication and a clear next step—not a payment guarantee.
Serenity does not determine clinical codes from chart notes or make clinical coding decisions. The practice remains responsible for the accuracy and appropriateness of the codes it supplies. Billing issues may be identified and addressed within the agreed scope.
Yes, when the account is a good fit. Existing insurance accounts receivable aged 90 days or more is generally treated as a separately scoped Legacy Accounts Receivable recovery engagement. An initial assessment is part of onboarding.
Claims that are complete and ready for submission are processed on a regular weekly basis. Actual timing may be daily, several times weekly or weekly depending on volume, workflow, payer requirements, holidays and system availability.
No. Serenity is remote by design and does not provide general virtual assistant work, scheduling, front desk coverage, general phone answering or office management.
Yes. Jane App transition, implementation, optimization and training services are available by scope. Serenity is an independent business and does not imply endorsement by or affiliation with Jane App unless formally established.
Start with a conversation
You do not need to arrive with the problem solved. Share what feels unclear or burdensome, and we'll begin by understanding your practice, considering fit and scope, and exploring what becomes possible from here.
Prefer to connect directly?
The form above is the best place to begin. If email is more convenient, you are welcome to reach out directly.
541.833.1033
Based in Bend, Oregon · Serving Nationally
